BrickIQ Pty Ltd (ABN 15 696 189 287) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our real estate advisory, marketing, and sales services, or otherwise interact with us.
We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs), which regulate how private sector organisations handle personal information.
1. The Kinds of Personal Information We Collect
We only collect personal information that is reasonably necessary for, or directly related to, our business functions and advisory activities. The types of information we may collect include:
- Identity Information: Full name, date of birth, and preferred form of address.
- Contact Information: Email address, phone number, and residential or business address.
- Property & Financial Profiles: Investment preferences, budget ranges, purchasing timelines, asset portfolio details, and criteria provided during client profiling or briefing sessions.
- Technical & Usage Data: Your IP address, browser type, operating system, pages visited on our website, and interaction details via cookies and web measurement tools.
2. How We Collect Personal Information
We collect personal information in two primary ways:
Direct Collection
- Identity Information: Full name, date of birth, and preferred form of address.
- Contact Information: Email address, phone number, and residential or business address.
- Property & Financial Profiles: Investment preferences, budget ranges, purchasing timelines, asset portfolio details, and criteria provided during client profiling or briefing sessions.
- Technical & Usage Data: Your IP address, browser type, operating system, pages visited on our website, and interaction details via cookies and web measurement tools.
Indirect Collection
- Web Browsing: When you visit our website, we automatically collect analytical data via cookies to improve site performance and user experience. Cookies identify your browser or device, not you personally.
- Third Parties: Where permitted under the Privacy Act, we may receive information from authorised third parties or representatives acting on your behalf (e.g., your financial advisor, legal representative, or mortgage broker).
3. Purposes of Collection, Use, and Disclosure
We collect, hold, use, and disclose your personal information for the following primary purposes:
- Service Delivery: To deliver data-driven real estate advisory, bespoke investor profiling, and proprietary portfolio strategies.
- Client Communication: To respond to your enquiries, schedule consultations, and manage ongoing business relationships.
- Marketing & Updates: To send you tailored property suggestions, industry insights, and updates on our advisory services. You can opt out of direct marketing communications at any time.
- Business Operations: To manage billing, process transactions, perform data analysis, verify identities, and comply with our legal and regulatory obligations.
Disclosure to Third Parties
We do not sell your personal data. To deliver our services effectively, we may disclose your information to:
- Professional Partners: Third-party service providers, contractors, or external consultants who assist our operations (such as IT hosting, CRM management, or marketing platforms).
- Commercial Real Estate Partners: Industry professionals, builders, or developers strictly as required to facilitate real estate transactions or properties you have explicitly expressed interest in.
- Legal Requirements: Government agencies, regulatory bodies, or law enforcement if required or authorised to do so by Australian law.
4. Storage and Data Security
We take the security of your personal information seriously and employ a range of physical, technical, and administrative safeguards to protect it from misuse, interference, loss, or unauthorised access.
- Digital Security: Your data is stored on secure servers utilizing access controls, encryption, and authenticated credentials on a need-to-know basis.
- Retention: We only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal record-keeping requirements. When no longer required, data is securely destroyed or permanently de-identified.
- Internet Risks: While we take rigorous precautions, please note that the internet is an unsecured public network. Transmission of information via emails or online forms carries inherent security risks.
5. Direct Marketing and Opting Out
We may use your personal information to provide you with targeted updates regarding new property opportunities or market insights.
If you no longer wish to receive marketing communications from us, you can opt out at any time by:
- Clicking the "Unsubscribe" link at the bottom of any marketing email.
- Contacting us directly at hello@brickiq.com.au
6. Accessing and Correcting Your Information
Under the APPs, you have the right to request access to the personal information we hold about you, or to request that it be corrected if it is inaccurate, incomplete, or out of date.
- Requests: To make an access or correction request, please contact our Privacy Officer using the contact details below.
- Timeframes: We will respond to your request within a reasonable period (typically within 30 days).
- Refusals: If we cannot provide access or make the requested correction due to a lawful exemption under the Privacy Act, we will provide you with a written notice explaining our reasons and the mechanisms available to lodge a complaint.
7. Complaints and Dispute Resolution
If you have any questions, concerns, or complaints regarding how we have handled your personal information or if you believe we have breached the Australian Privacy Principles, please contact us immediately.
We take all privacy complaints seriously. We will investigate the issue and provide a written response outlining our findings and any corrective actions we intend to take within a reasonable timeframe.
